This virtual tourist information center provides Zhangjiajie tourism related resources on accommodation, transportation, tourist facilities, travel visa application, payment plan, weather and clothes, travel tips and so on. We have also summarized frequently asked questions with answers so that you can use them as good references. Our purpose to create this column is to make your trip go smoothly no matter you visit Zhangjiajie in guided tour or self guided tour. Should you need any further assistance, please send your enquiry to 📧 service@zhangjiajieguide.com and we will be more than happy to help.
☝ There is an actually physical Tourist Information Center next to Zhangjiajie Railway Station. Managed and operated by the state-owned company, the Tourist Center provides rest area, toilet room, left luggage, lost and found, emergency medical assistance, free tour consulting and road guide service.
❓ Question on Payment:
Hello:
Planning on visiting zhangjiajie and china next year.
May I ask do shops/restaurants/transporation/sites still accept RMB cash as mode of payments there? In zhangjiajie and other tourist sites in china?
Some people are saying might as well inquirw as MOSTLY in china it is already cashless. But as foreigners we don't know also how to have access with those payment apps.
Thank you
🔊 Answer:
Yes, almost all merchants in China accept Renminbi cash and you should have no problem to travel around the country as long as you have money on hand ^_^. So please don't worry much about this. In the worst scenario, you can give money to a stranger and let her/him to pay on behalf of you electrically. Most of the people here are hospitable and kind and would like to do you a favor as long as you ask.
In China, the most used payment app is Alipay. You can just download it to your moible phone and install it and link it to your bank account/credit card and etc to make payment. We have clients from Asia, Euorpe, America and etc who have succeeded in using Alipay while traveling around China with my instructions as such. I think you will have no problem to do so too.
❓ Question on Winter Weather and Sightseeining
Dear Sir/Madam,
I am writing to inquire about the current weather conditions and possible closures at Zhangjiajie National Forest. My travel plans from the 23rd to 27th of this month have been disrupted as my hotel cancelled my booking due to the weather. Despite this setback, I am still interested in visiting the park and would appreciate any information you can provide.
Could you please inform me of the current weather conditions and any areas of the park that may be closed? This information would be invaluable in helping me plan my trip.
Thank you for your assistance in this matter.
🔊 Answer: Zhangjiajie National Forest Park is opening as usual and the weather is also OK here. you can just come over to have the tour.
❓ Question on Zhangjiajie Winter Tour
Our family want to travel in zhangjiajie and tianmenshan. But I'm concerned as we will be traveling in January. Are the cable cars operational year round? How often is it closed for snow? Is it ever closed for ice? I heard pollution in China is bad in winter. Do you think pollution or even fog might be worse in the winter? Do you think that might obstruct some of our views of the scenic beauty?
🔊 Answer:
1. Yes, cable cars in both Zhangjiajie National Forest Park and Tianmen Mountain would operate all year around, however, they may not open all lines in low season as they would use such off-peark time to have cableways inspected and maintained, therefore, cableways may be work in the "some are open and some are closed" mode.
2. In general, cable cars in Zhangjiajie won't be closed for snow and rain. Instead, the sightseeining shuttle bus may be stopped as some mountain roads may be closed under bad weather to prevent slide and fall accidents. For example, the 999 steps to heaven's gate in Tianmen Mountain would be closed under heavey snow and etc. This will surely effect your travel experience.
3. Zhangjiajie has good air quality in general, however, pollution can occure in Zhangjiajie in winter due to various reasons. However, pollution can't obstruct you for sigh viewing as high levels of air pollution are rare in Zhangjiajie , while bad weather like rain can do this.
❓ Question on Ticket Booking and Reservation
Hello!
I would like to book a ticket to the National park. Do I need an extra ticket for the Zhangjiajie Heaven's Gate Mountain? Without transportation.
Thank you in advance,
Lidia
🔊 Answer:
Zhangjiajie National Forest Park is 40 km away from Zhangjiajie Tianmen Mountain and therefore they are two independent scenic areas. You will have to purchase seperate ticket for each of them.
❓ Question on Entry Ticket
Dear friend,
My husband and I are visiting China from Malaysia. We are both over 65. Do we qualify for free tickets?
Do we need to have anything to show at the entry point or do we just need to show our passports?
Thank you,
Kind regards,
Sew Lan
🔊 Answer:
When we say free ticket, we mean free for entrance ticket. However, ticket of 227 Yuan per pax to Zhangjiajie National Forest Park includes both entrance ticket and sightseeining bus ticket. Even though you don't need to pay for entrance ticket, you will have to pay for sightseeining bus ticket which is 33 Yuan or 30 Yuan per pax with or without insurance.
As for Tianmen Mountain, full ticket is 278 Yuan per pax. For people like you, entry-free ticket is 116 Yuan per pax as cableway of round trip is not free.
You can show passport and booking record to enter the scenic area.
❓ Question on Transportation
Hello ms/sir, i would like to ask how do we go to zhangjiajie like do we take a bus or a there is a special transportation for us to go there? And if i want to use the bus which number bus should i take and which bus stop i should go to from my hotel?
🔊 Answer:The topic is so wide that I can't give you an exact answer.
There are hundreds of hotels in Zhangjiajie, address of your hotel can influence the transportation mode; there are also several scenic areas in Zhangjiajie, the scenic area you are visiting can also influence the transportation mode. Some hotels are close to scenic areas while some not which causes transportation mode to differ.
Besides bus, you can choose to travel between hotel and scenic area with car or taxi.
Hope you are happy with my answer. With any further question, don't hesitate to let me know.
